Last updated July 02, 2023

This privacy notice for My Crossdock (“we,” “us.” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

• Visit our website at https://www.mycrossdock.com, or any website of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

1. Information We Collect:

1.1. Personal Information: We may collect certain personal information that you voluntarily provide to us when you use our website. This may include your name, email address, phone number, and any other information you choose to provide.

1.2. Location Information: We collect location information to help users find the crossdock services they are looking for. This information may include your IP address, GPS coordinates, or other geolocation data.

1.3. Log Data: We automatically collect certain information when users visit our website, such as:

• IP address
• Browser type
• Operating system
• Referring/exit pages
• Clickstream data
• Date and time stamps

This information is used to analyze trends, administer the website, track user movements, and gather demographic information for aggregate use.

2. Use of Information:

2.1. Personal Information: We may use the personal information we collect to:

• Provide and improve our services
• Respond to your inquiries and communicate with you
• Send you promotional materials or other communications, if you have opted in to receive them
• Customize and personalize your experience on our website
• Enforce our terms and conditions and protect our rights and the rights of others

2.3. Location Information: We use location information to enhance your experience on our website, particularly in helping you find the crossdock services you are looking for.

2.4. Log Data: We may use log data for various purposes, including analyzing trends, administering the website, tracking user movements, and gathering demographic information. This data is used on an aggregate basis and does not personally identify you.

3. Disclosure of Information:

3.1. We may disclose personal information to:

• Third-party service providers who assist us in operating our website and providing our services (e.g., hosting providers, analytics providers, payment processors)
• Law enforcement authorities, government agencies, or other third parties if required by law or in response to a valid subpoena, court order, or similar legal process
• Other parties in connection with a merger, acquisition, or sale of all or a portion of our business

 4. Payment Processing:

4.1. We use third-party payment processors, including PayPal, Stripe, and WooCommerce, to securely process payments on our website. When you make a payment, the payment processor collects and processes your payment information on our behalf. Please review the privacy policies of these payment processors for more information on how they handle your personal information.

• PayPal: https://www.paypal.com/us/legalhub/privacy-full
• Stripe: https://stripe.com/privacy
• WooCommerce:  https://woocommerce.com/document/marketplace-privacy/

5. Data Security:

5.1. We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Third-Party Websites:

6.1. Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

 7. Children’s Privacy:

7.1. Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will promptly remove the information from our records.

8. GDPR Compliance:

8.1. If you are located in the European Economic Area (EEA) or Switzerland, you have certain rights regarding your personal information under the General Data Protection Regulation (GDPR). These rights include the right to access, rectify, and erase your personal data, as well as the right to object to processing and data portability. To exercise these rights, please contact us at [email protected].

9. State-specific Privacy Laws in the US:

9.1. We comply with the privacy requirements of specific US states that have enacted their own privacy laws. If you are a resident of California, Nevada, Maine, or any other state with privacy regulations, you may have additional rights regarding your personal information. Please review the relevant sections of this privacy notice that pertain to your state for more information on your rights and how we handle your data.

10. Retention Period:

10.1. We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy notice unless a longer retention period is required or permitted by law. The criteria used to determine the retention period may include legal obligations, resolution of disputes, and enforcement of our agreements.

11. Cookies and Tracking Technologies:

11.1. We use cookies and similar tracking technologies on our website to enhance your experience, analyze trends, and gather demographic information. You can manage your cookie preferences and opt-out of certain tracking technologies. Please review our Cookie Policy for more information.

12. Changes to this Privacy Policy:

12.1. We reserve the right to modify or update this Privacy Policy at any time. We will notify you of any changes by posting the revised policy on our website with an updated effective date. Your continued use of our website after the changes have been made will constitute your acceptance of the revised policy.

13. Subscription Terms:

13.1. Subscription-based Model: My Crossdock operates on a subscription-based model for payment and directory services. By subscribing to our services, you agree to the following terms and conditions:

13.2. No Refunds: All subscription payments are non-refundable. Once a payment has been made for a subscription, it is non-refundable, regardless of whether you actively use or cancel the subscription during the billing period.

13.3. No Pro Rata Charges: We do not offer pro rata charges or refunds for partial billing periods. If you choose to cancel your subscription before the end of a billing period, you will not receive a refund for the remaining unused days or weeks of that period.

13.4. Month-to-Month Basis: Subscriptions are on a month-to-month basis, unless otherwise specified. Your subscription will automatically renew at the end of each billing period unless you cancel it before the renewal date.

13.5. User Responsibility: It is the responsibility of the user to cancel their subscription if they no longer wish to continue the service. My Crossdock is not responsible for any charges incurred due to failure to cancel a subscription in a timely manner.

13.6. No Lock-In Contracts: There are no lock-in contracts associated with our subscriptions. You are free to cancel your subscription at any time without any penalties or obligations beyond the current billing period.

13.7. Subscription Changes: You have the flexibility to upgrade or downgrade your subscription plan at any time. Any changes to your subscription plan will take effect at the beginning of the next billing period.

13.8. Payment Obligations: By subscribing to our services, you agree to fulfill the payment obligations associated with your chosen subscription plan. Failure to make timely payments may result in the suspension or termination of your subscription.

13.9. Price Changes: My Crossdock reserves the right to change the subscription prices at any time. In the event of a price change, you will be notified in advance, and the new price will take effect upon the next billing period. By continuing to use the service after the price change, you accept the new pricing.

13.10. Termination by My Crossdock: My Crossdock may terminate or suspend your subscription at any time without prior notice if you violate the terms of service or engage in fraudulent or abusive behavior. In such cases, no refunds will be provided for the unused portion of the subscription.

14. Contact Us:

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at: [email protected].